Why payments cannot be reversed
When you approve a transaction, your own wallet signs it and the Solana network records it. There is no intermediary holding the money, no card issuer, and no chargeback process. Once a transaction confirms, it is final for everyone involved, including us.
This is a property of the blockchain rather than a policy we have chosen. We could not reverse a payment even if we wanted to, and neither could you.
It also means the fee is never held in escrow. It moves directly from your wallet to ours in the same transaction that creates your token, so there is no intermediate state where it could be returned automatically.
Your right to withdraw, if you are an EU consumer
Consumers in the European Union normally have fourteen days to withdraw from a contract for digital services bought at a distance.
That right ends once the service has been fully performed, provided you asked for it to begin immediately and understood that you would lose the right by doing so. On this site, that moment is when your token creation transaction confirms on the blockchain, because at that point the service is complete and cannot be undone.
Before you approve that transaction, nothing has been performed and nothing has been charged. You can close the tab at any point up to that moment and owe nothing.
Up until you approve in your wallet, you can walk away for free. After it confirms, the service has been delivered and the withdrawal right no longer applies. Nothing in this policy limits any consumer right that cannot lawfully be limited.
Situations where we will always look
Irreversibility is a fact about the blockchain, not an excuse. If something went wrong on our side, we want to know, and we will make it right where we can.
- You were charged more than once for the same token. If a duplicate fee reached our wallet, send us both transaction signatures and we will return the extra.
- You paid but received nothing at all. The fee and the token creation are in a single transaction, so this should be impossible. If you believe it happened, send us the transaction signature and we will check the chain.
- A discount code was accepted and then not applied. If the amount you paid does not match the discount you were shown, tell us and we will refund the difference.
- You were charged a fee on the recovery or revoke pages. Those tools carry no platform fee. If one ever charged you, that is a bug and we will refund it.
Email [email protected] with your mint address and the transaction signature, both of which are in the summary file offered at the end of a successful creation. Those two values let us verify exactly what happened on chain, which is what makes a quick answer possible.
Situations where we cannot help
These are not refusals on principle. They are cases where the money either never reached us or cannot be recovered by anyone.
- You changed your mind after the token was created. The service was delivered, and the transaction cannot be reversed.
- You made a mistake in the details. A typo in the name, the wrong supply, the wrong number of decimals, or an image you no longer like. The token was created exactly as you specified. This is what Devnet is for.
- You revoked an authority and regret it. Revocation is permanent by design and cannot be undone by anyone, including us.
- Your token did not attract buyers or lost value. We create tokens. We do not create markets, liquidity or demand, and we never claimed to.
- Rent and network fees. Roughly 0.006 SOL of what you spend goes to the Solana network rather than to us, so we cannot return it. Account rent stays with the accounts it created.
- Costs on other platforms. Anything you spent on exchanges, liquidity pools or promotion is outside this site entirely.
- A transaction that never confirmed. If it failed, no fee was taken. There is nothing to refund, and you can simply try again.
If your second transaction failed
This is the situation people most often ask about, and the answer is better than a refund.
If the first transaction succeeded but the second did not, your token exists with no supply. Nothing is lost. Go to the recovery page, connect the same wallet, and paste your mint address. It will finish the job with no platform fee, because you already paid that when the token was created.
You will still pay the Solana network its own small cost, around 0.002 SOL, for the account that holds your balance.
How to avoid needing this page
Two habits remove almost every reason someone asks for a refund.
- Run the whole thing on Devnet first. It behaves identically to the real network and uses free test SOL. If you have not done a complete practice run, your first real token is also your first attempt.
- Read your wallet's approval screen. It shows the exact amount leaving your wallet and where it goes. That is authoritative regardless of what any website tells you, including this one.
Creating a token gives it no value, no buyers and no market. Most tokens end up worthless. Do not spend money here that you cannot afford to lose, and treat the fee as spent the moment you approve.
How we handle a request
Write to [email protected]. Include your mint address, the transaction signature, and a short description of what you expected to happen.
We read every message and aim to reply within a few days, though we cannot promise a response time. Where a refund is owed, it is sent in SOL to the wallet that paid, and we will tell you the transaction signature so you can verify it on chain.
We will not ask you for a seed phrase or private key at any point, for any reason. Anyone claiming to represent this site and asking for one is attempting to steal from you.
Changes and disputes
This policy may be updated. The current version always lives at this address with the date at the top, and the version in force when you created a token governs that creation.
If you are an EU consumer and we cannot resolve something between us, you may use the EU Online Dispute Resolution platform, or contact the consumer authority in your country. We would appreciate the chance to sort it out directly first.
This policy sits alongside our Terms of Use, which govern the service as a whole. Where the two overlap, the Terms apply.